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faqs

CANCELLATIONS

A member must submit a CANCELLATION FORM a minimum of 15 days prior to their draw date. No cancellations will be accepted over the phone, by email, text, or social media message.

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TRANSFERS

A member can transfer their membership to another individual with a $50 transfer fee. This individual must complete all necessary documentation and provide a method of payment for the membership to be officially transferred. 

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MEMBERSHIP UPGRADE POLICY

A member may upgrade their membership by paying the difference in the Assessment Fee. For example: The Traveler to The Resident by paying $50. A member may upgrade from The Resident to The Seattleite simply by paying the prepaid membership fee. A membership downgrade can be completed for a $25 transaction fee.

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FREEZING YOUR MEMBERSHIP

A member can fill out our FREEZE MEMBERSHIP form 15 days before their draw date. A frozen membership will be charged $10/month!

REFERRALS

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Members can refer their friends/family members as long as they live or work within 2 miles of the facility. NO REFERRALS FROM OUT OF TOWN UNDER ANY CIRCUMSTANCES. A referral will be given 1 free week pass & session with a trainer. All necessary documentation must be filled out and prospects entered into the system. If that individual signs up the original member will be given a promotional item (currently 3 personal training sessions). 

AGE OF ACCESS

The minimum age to use the facility is 12 years old with adult supervision. A waiver can be filled out by an underage member's guardian to use the facility without supervision if 16 years old +, but must be approved by a manager/owner before allowed. 

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FACILITY RULES​

We're all about fun, sweat, and creating a kick-butt fitness environment! But let's also talk about the rules of the game, so we can all stay fabulous and keep crushing those goals together. Here's the lowdown:

• 🚫 Zero Tolerance for Nonsense: We don't play nice with violence, harassment, or any kind of discrimination. It's an instant ticket out the door if you go there. Let's keep it respectful and uplifting! 🌈✨

• 🙅‍♂️ No Sneaky Guest Appearances: Sorry, but no free rides for friends. Sharing your barcode without permission? Membership terminated, just like that! 🚫👋

• 🤒 Sick Days = Gym-Free Days: If you're feeling under the weather, please stay home and recover. We'll be here when you're back in action! 🤧🏡

• 🎵 Rock Out with Headphones: We all love a good workout jam, but let's keep it in our ears, not on speaker. Headphones = music freedom! 🎧🎶

• 🏋️ Rack 'Em Up: After you've worked those muscles, be a champ and return your weights and equipment to their homes. No one likes a messy gym. 🏋️‍♂️🏋️‍♀️

• 🧼 Sanitize, Sanitize, Sanitize: Keep it clean, folks! Wipe down your equipment after use so we can all enjoy a germ-free gym. 🧽🦠

• 🔐 Lock It Up: Protect your valuables! Use the lockers, and remember, we're not the superheroes of lost stuff. 🦸‍♀️🔒

• 💥 No Gym Dropping Dramas: We're here to lift, not slam! Respect the equipment and keep the noise down. No gym tantrums allowed! 🙉💢

• 📵 No Texting, Just Flexing: Get off your phone when you're on the equipment. Focus on those gains, not your latest texts. 🚫📱

• Cover Those Gains: Show off those muscles, but keep it stylish! Shirts are a must, because working out with flair is how we roll. 💪👕

• Breathe Easy & Clean: We're all about the fitness high, but please, no vaping, illicit drugs, or smoking. Let's keep the air fresh for those lung-busting reps! 🚭

• Stay Awake & Activate: Save your zzz's for bedtime. Our gym is for working out, not napping. 💤🚫

• 📵 No Phones in the Workout Zone: We're all about the gains, not the phone calls. Please save phone conversations for the bathroom or outside. 🚫📱💪

Now that we've got the rules down, let's get back to the business of smashing our fitness goals and having a blast while we do it. You've got this, NW Fitness Fam! 💪🔥​